JVA #24-002 Director, Enrollment Services

About this Position

The Enrollment Services Director oversees all aspects of the enrollment process at NMC to include effective leadership in daily operations, development of strategies to attract and retain students, compliance with regulations, collaboration with various departments to streamline processes, data analysis to improve enrollment, retention and graduation outcomes, and facilitation of teams responsible for recruitment and outreach efforts. The director ensures a smooth enrollment experience for all stakeholders. This position directly reports to the Dean of Student Support Services (SSS), and oversees the office of admissions and records, (OAR) and the NMC testing center.

Minimum Qualifications

• Bachelor’s Degree from a U.S. Department of Education recognized accredited institution, plus six (6) years of experience in an area related to college admissions, recruitment, enrollment services, financial aid, or student support services, as well as educational program administration and management, plus two (2) years of supervisory experience OR,

• Master’s Degree from a U.S. Department of Education recognized accredited institution, plus four (4) years of experience in an area related to college admissions, recruitment, enrollment services, financial aid, or student support services, as well as educational program administration and management, plus two (2) years of supervisory experience.

Knowledge, Skills, and Abilities

• Must have a strong computer background including, but not limited to, word processing, spreadsheets, and databases, preferably Word, Excel, and PowerPoint software applications.
• Able to communicate effectively with students, staff, faculty, and other college stakeholders.
• Demonstrate strong organizational skills and a high attention to detail.
• Capable of handling multiple tasks while maintaining composure under stressful conditions.
• Completes and prioritizes tasks accurately and promptly.
• Takes initiative and works both independently and cooperatively in a team environment.
• Must be able to present information clearly and professionally.
• Evidence of commitment to collaboration and transparency; and
• Evidence of effective collaboration with external stakeholders.
• Familiarity with standard student record-keeping procedures, including the American Association of Collegiate Registrars and Admissions Officers (AACRAO) criteria and provisions of FERPA.
• Working knowledge of the development of curriculum, academic course schedules and catalog, transfer practices, general education, and articulation.
• Working knowledge regarding student information systems.
• Contributes and promotes a positive and professional working environment and relationship with the college community and promotes a positive representation of the Office of Admissions and Records and NMC.

Duties and Responsibilities:

• Provides high-quality student and internal and external customer service.
• Reports to the Dean of Student Services and provides leadership in developing innovative policies, procedures, programs, and systems in support of supervised areas.
• Develops and implements strategic plans for enrollment management including recruitment, admissions efforts, initiatives integrating marketing, prospect outreach and follow-up, application processing, records, course set-up, and registration processes, placement testing, student onboarding programs, and graduation activities.
• Oversees admissions process including but not limited to application review, and evaluations. Ensures compliance with admissions policies and procedures, standards, and regulations.
• Collects, analyzes, and reports data on enrollment trends, demographics, and student outcomes. Uses data to make informed decisions, identify areas for improvement, and develop strategies to enhance enrollment and retention efforts.
• Collaborates with other departments to provide comprehensive student services and support. Addresses student concerns and inquiries related to enrollment, admissions, registration, and testing services.
• Develops and manages budget for enrollment services including staffing, operations, and resources. Ensures efficient and effective use of financial resources to support enrollment goals. Develops, implements, and monitors a complex department budget and aligns resource allocation with the NMC PROA Strategic Plan.
• Recruits, hires, trains, and supervises staff within the enrollment services department. Provides leadership, guidance, and professional development opportunities.
• Represents the college at community engagements, professional conferences, and industry meetings related to enrollment services.
• Coordinates student matriculation processes and services and motivate staff to provide high levels of customer service.
• Responds to and resolves student inquiries and complaints.
• Integrates enrollment management with academic programs and services and student success/retention initiatives.
• Provides active involvement in partnership programs between the college, local high schools, and other colleges and universities in areas such as dual enrollment and transfer articulation agreements.
• Develops, implements, and monitors outcomes assessment of enrollment management strategies, analyzing data and writing reports to guide future action.
• Serves as a member of various College committees as assigned, including the Recruitment Team, Registration Committee, and Academic Council.
• Represents the college administration at community and college fairs and events.
• Provides leadership in the application of new and existing features of the present Power CAMPUS Student Information Management System in support of enrollment management.
• Ensures all departments act in compliance with the Family Education Rights and Privacy Act (FERPA), Title IX, and other federal and state regulations.
• Update and maintain all forms, materials, and public information related to assigned areas in web and paper format.
• Serves as the College's custodian of student records.
• Serves as a Designated School Official (DSO) to assist with monitoring and reporting requirements on foreign students with the Student Exchange and Visitor Program (SEVP).
• Performs other related duties as assigned.

Essential Functions of the Position

Must be able to frequently operate a computer and other office productivity machinery. The individual in this position will frequently communicate with students and their colleague(s) in order to exchange information in various situations. Occasionally lifts office equipment, furniture and miscellaneous products and supplies, weighing up to 15 Ibs.

Work Environment

The Work Environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the noise level in the work environment may vary. The employee may be tasked to work outdoors in the sun and heat, on or around wet surfaces, and other areas exposed to the elements.

Applications must be submitted by 5:00 pm on the closing date.  Deadlines that fall on a non-business day will be extended to the next business day.
 
Employment application forms are available at the Human Resources Office of the College and a pdf.file can be downloaded from our website: http://www.marianas.edu using Adobe Acrobat. Please submit all application materials to This email address is being protected from spambots. You need JavaScript enabled to view it.
 
All post-secondary education degrees must be from a U.S. Department of Education recognized and accredited institution. It is our requirement that degrees be from a U.S.-accredited college or university. Foreign degrees may be accepted when accompanied with a credential evaluation report. A listing of authorized evaluation reports can be obtained at the National Association of Credential Evaluation Services (NACES) website at http://www.naces.org/
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification (I-9) document form upon hire. Police/court clearance will be required upon job offer.